Legal
Returns & Refunds
Your rights when you buy from Gulf Trading.
Last updated: 23 August 2026
This policy applies to retail orders placed on gulftrading.co.uk. It does not replace your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
14-day cooling-off (unused, sealed items)
If you bought as a consumer, you may cancel most orders within 14 days of receiving the goods, without giving a reason. To cancel, email contact@gulftrading.co.uk or WhatsApp +44 7500 032228 with your order number.
Fragrances, gift sets and similar hygiene products must be unopened, unused and in original sealed packaging to qualify for a change-of-mind return. Once a seal is broken or a bottle is used, we cannot accept a cooling-off return for hygiene reasons.
Faulty, damaged or incorrect items
If an item is faulty, damaged in transit, or not what you ordered, contact us as soon as you can with photos and your order number. You are entitled to a repair, replacement or refund as the law requires. This applies even if the product has been opened.
How to return
- Contact us first so we can log the return and send instructions.
- Pack the item securely in its original packaging where possible.
- Send it to the address we confirm (usually our registered office: Unit 3, Block A, Juno Way, London SE14 5RW, United Kingdom).
You are responsible for the cost of returning change-of-mind orders unless we sent the wrong or damaged item. We recommend a tracked service.
Refunds
Once we receive and inspect the return, we refund the original payment method. Change-of-mind refunds include standard delivery you paid; extra-cost delivery options may not be refunded in full. Faulty or incorrect orders are refunded in full, including reasonable return postage.
We aim to process refunds within 14 days of receiving the goods (or of you providing proof of return).
Wholesale
Trade orders follow the terms agreed on your wholesale invoice. Contact us if you have a trade returns query.